Refund policy
At HairEdit, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. If you are not satisfied with an eligible purchase, you may request a return within 30 days in accordance with the terms below.
30-Day Return Policy
You may request a return within 30 days from the date you receive your order. Eligible returns are offered at no return shipping cost to the customer.
To qualify for a return, the product should be in substantially the same condition in which it was received, subject to reasonable inspection. Where applicable, products should include their original packaging, accessories, components, and documentation.
For hygiene-sensitive personal hair accessories, we may be unable to accept products that have been used, worn, washed, contaminated, or otherwise made unsuitable for resale, except where the item is defective, damaged, incorrect, or where applicable law requires otherwise.
Please contact us before sending a product back. Returns sent without contacting our customer support team first may experience delays in processing.
How to Request a Return
To begin a return, contact us at support@HairEdit.store and provide:
- Your order number
- The email address associated with your order
- The product you wish to return
- A brief explanation of the reason for your return
- Photos where relevant, particularly for damaged, defective, or incorrect products
Our customer support team will review your request and provide applicable return instructions.
Free Returns
For eligible returns accepted under this policy, HairEdit covers the applicable return shipping cost. Customers should follow the return instructions provided by our support team to ensure that the return is correctly processed.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.
Include your order details and clear photographs showing the issue. Once verified, we will work with you toward an appropriate solution, which may include a replacement, refund, or another remedy as required by applicable law.
Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase. Processing times after a refund is issued may vary depending on your bank, card provider, or payment service.
Original shipping charges are not applicable where standard shipping was provided free of charge.
Exchanges
If you would like a different product, size, or style, please contact our support team. Depending on availability and the circumstances of the request, we may provide exchange instructions or recommend returning the original product and placing a new order.
Non-Returnable Items
Certain items may not qualify for return, including:
- Products returned after the 30-day return period
- Products showing substantial use, damage, or alteration caused after delivery
- Personal-use or hygiene-sensitive products that have been worn, washed, or used, unless defective
- Items missing significant components
- Products identified as final sale where legally permitted
Nothing in this policy limits any mandatory consumer rights available under applicable law.
Contact Us
For questions concerning a return or refund, contact:
HairEdit
Email: support@HairEdit.store
Phone: (800) 668-8224
Address: 400 Boulevard Cote Vertu Ouest, Dorval, Quebec H4S 1Y9, Canada