Shipping policy
At HairEdit, we aim to make online shopping convenient for customers around the world. We currently provide free worldwide shipping for eligible orders placed through HairEdit.store.
Free Worldwide Shipping
Standard shipping is provided free of charge worldwide. Unless otherwise clearly indicated during checkout, customers do not need to meet a minimum order value to receive our standard free shipping service.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
This timeframe is an estimate rather than a guaranteed delivery date. Delivery times may vary depending on the destination, carrier network, customs procedures, holidays, weather conditions, or other circumstances outside our reasonable control.
Order Processing
Orders may require processing before being transferred to the applicable shipping carrier. Once an order has entered processing or fulfillment, changes or cancellations may not always be possible.
Customers are responsible for reviewing their shipping information carefully before completing checkout.
Shipping Destinations
HairEdit offers worldwide delivery to locations that can reasonably be serviced by our available shipping partners.
In rare circumstances, shipping may not be possible to a particular address or region due to carrier limitations, legal restrictions, natural disasters, or other operational circumstances. If we cannot fulfill an order, we will contact the customer and provide an appropriate resolution.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error in your shipping information after placing an order, contact support@HairEdit.store as soon as possible. We cannot guarantee that an address can be changed after fulfillment has started.
Delayed Shipments
Although most orders are expected to arrive within the estimated timeframe, occasional delays may occur.
Delays may result from:
- Customs processing
- Carrier disruptions
- Severe weather
- Public holidays
- High-volume shopping periods
- Incorrect or incomplete addresses
- Transportation or logistical disruptions
If your shipment appears significantly delayed, please contact our support team for assistance.
Customs and Import Requirements
International shipments may be subject to local customs procedures, taxes, duties, or import requirements depending on the destination.
Any mandatory charges imposed by local authorities that are not collected at checkout will be handled in accordance with applicable laws and local requirements.
Lost or Damaged Shipments
If your order appears to have been lost during transit or arrives damaged, contact support@HairEdit.store with your order number and relevant details. For damaged deliveries, photographs of the package and product may help us review the issue efficiently.
Shipping Support
For shipping assistance, contact:
HairEdit
400 Boulevard Cote Vertu Ouest
Dorval, Quebec H4S 1Y9
Canada
Email: support@HairEdit.store
Phone: (800) 668-8224